About the customer you are talking to
- Name, email address, and phone number from the invoice address
- The last 5 orders with number, date, status, amount, and items
- Track and trace, if your store has the Shipment Tracking extension
Connection · Webshop
Your WooCommerce customer recognized in your inbox.
For webshops on WooCommerce that respond to customer inquiries via email. Wapps writes a draft response, then looks up the customer in your store and reads the name, phone number, and customer role. This way you know who you are talking to and what customer role they have, without opening your store management.
Choose a customer, press the button that lights up and see what Wapps retrieves from WooCommerce.
Customer
Ruud Hendriks
Phone
0643218765
Order #2841 from 15-09-2026: paid, in process; EUR 112.40; Cordless drill x1; track and trace: DHL JVGL0123456789
R
Ruud Hendriks
Email
Webshop ▾
Today
Ruud Hendriks
Can you call me about the delivery of my bank?
Please call me back about delivery
Thinking...
Inbox(3)
Archive
R
Ruud Hendriks
1
09:40
Please call me back about delivery
E
Eline Mulder
1
11:15
Price for 40 pieces
D
Daan Visser
1
15:22
New address for delivery
What the connection does
Wapps reads, and changes nothing in WooCommerce.
Wapps looks up the email address the customer is emailing from, and a phone number in all forms that a store might have. Orders from guests without an account are included.
So you know what to expect
- Do not change anything in your store: the connection only reads
- No separate orders, and no customers you speak to via WhatsApp
Linking
In four steps to your Wapps.
Create API keys
Create a key with read permissions in WooCommerce under Settings, Advanced, REST API
Copy both keys
The consumer key and the consumer secret
Fill them in at Wapps
Together with the address of your store; we will set this up with you.
Press Auto
From then on, Wapps recognizes the customer when you have a draft written
Frequently asked questions
What you want to know before you connect.
Which data goes to the AI?
From the customer you email: name, email address, the phone number from the billing address, and the customer role
Does it also work for WhatsApp?
No. This connection only searches by email address, so messages via WhatsApp do not provide customer data
Can Wapps change anything in my store?
No. The keys only need read permissions and Wapps does not write anything back
Ready to start?
Tell which channels your customers use.
3 minutes intake. Personal feedback within 1 working day. We will set up the connection with you during the configuration.