About the customer you are talking to
- The row from your sheet that belongs to the customer
- Every filled column, with the column name included
Connection · Own data
Your own customer list with every response.
For companies that keep customer data in a Google Sheet, such as members, guarantees, or contracts. When Wapps writes a draft response, it searches for the customer in your sheet and reads the entire row that belongs to it. This way you use your own list without having to open it.
Choose a customer, press the button that lights up and see what Wapps retrieves from Google Sheets.
Members
Name
Ahmed Yilmaz
Email
ahmed.yilmaz@example.com
Subscription
Premium
Valid until
31-12-2026
Instruction
A membership can be paused for a maximum of two months.
A
Ahmed Yilmaz
Email
Gym ▾
Today
Ahmed Yilmaz
I am going on a trip for two months. Can I cancel my membership?
Pause membership
Thinking...
Inbox(3)
Archive
A
Ahmed Yilmaz
1
07:52
Pause membership
W
Wendy Kuipers
1
10:14
Washing machine is leaking
R
Roel van Dam
1
14:22
When is the maintenance
What the connection does
Wapps reads, and changes nothing in Google Sheets.
Wapps searches for the customer in the column you choose, usually the email address. The value must match exactly.
So you know what to expect
- Do not change anything in your sheet: the connection only reads
- Only the first matching row, not multiple
Linking
In four steps to your Wapps.
Link your Google account
Wapps only requests read access to your sheets.
Choose sheet and tab
The spreadsheet and the tab with your customer list.
Choose the search column
Usually the column with the email address; the first row contains the column names.
Give it a name
For example Members or Guarantees, so the concept knows what it is reading
Frequently asked questions
What you want to know before you connect.
Which data goes to the AI?
The line that belongs to the customer: each filled column with the column name included. Columns you do not want to share, put in a different tab
Does my sheet need to have a fixed structure?
No. The first line contains the column names, further you choose which columns there are
Can Wapps change something in my sheet?
No. Wapps only requests read access
Ready to start?
Tell which channels your customers use.
3 minutes intake. Personal feedback within 1 working day. We will set up the connection with you during the configuration.