About the customer you are talking to
- The response from your system to the question about this customer
- Text or JSON, as your system returns it
Connection · Own data
Your own system for each response, via one web address
For companies with their own customer system, planning tool or database that can provide a web address. If Wapps writes a concept response, it asks for that address to get information about the customer and places the response in the context. This way the concept uses your own data, no matter what your system is called
Choose a customer, press the button that lights up and see what Wapps retrieves from Own system.
Customer info
Open work order
boiler, scheduled Thursday
J
Johan Mulder
Email
Installation ▾
Today
Johan Mulder
When will the technician come for my boiler?
Technician has not been there yet
Thinking...
Inbox(3)
Archive
J
Johan Mulder
1
08:15
Technician has not been there yet
K
Karin Vos
1
19:33
Change package
T
Tom Bosman
1
15:58
Table for six people
What the connection does
Wapps reads, and changes nothing in your own system.
Wapps calls your address with the customer's email address or phone number as a parameter
So you know what to expect
- Send nothing to your system except that one question
- Do not convert or clean up the response: it goes along as it is
Linking
In four steps to your Wapps.
Provide a web address
An address in your system that returns customer information with an email address or phone number, and nothing if the customer is unknown
Secure it
With a key that Wapps sends along as a Bearer token
Fill it in at Wapps
The address, the name of the parameter and the key; we will set this up with you
Give it a name
For example Customer info or Work orders, so the concept knows what it is reading
Frequently asked questions
What you want to know before you connect.
Which data goes to the AI?
Exactly what your system returns to the question about this customer. So only return what the concept is allowed to use
Does my system need to return JSON?
No. Text is also allowed; Wapps places the response as it is in the context
Can Wapps change something in my system?
No. Wapps only makes a read request to the address you provide
Ready to start?
Tell which channels your customers use.
3 minutes intake. Personal feedback within 1 working day. We will set up the connection with you during the configuration.