About the customer you are talking to
- Name, email address, and phone number
- The last 5 orders with number, date, status, amount, and items
- Track and trace of the shipment
Connection · Webshop
Your BigCommerce customer recognized, by email or phone number.
For webshops on BigCommerce that communicate with customers via email and WhatsApp. When Wapps writes a draft response, it looks up the customer in your store and reads the name, email address, and phone number. This way, you know who you are talking to, even if a message only has a number as the sender.
Choose a customer, press the button that lights up and see what Wapps retrieves from BigCommerce.
Customer
Mila Koster
Email
mila.koster@example.com
Order #315 from 19-09-2026: shipped, paid; EUR 89.00; Headphones x1; track and trace: DPD 3SBC7788
Instruction
These sneakers fit normally; exchanges are free.
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+31 6 2468 1357
WhatsApp
Webshop ▾
Today
+31 6 2468 1357
Do those sneakers fit small or normally?
Question about shoe size
Thinking...
Inbox(3)
Archive
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+31 6 2468 1357
1
18:26
Question about shoe size
P
Peter Wouters
1
15:05
Advice on large order
I
Iris Janssen
1
11:48
Redeem gift card
What the connection does
Wapps reads, and changes nothing in BigCommerce.
Wapps searches for the email address if the message comes via email, and otherwise by the phone number; that number must then be listed for the customer in Zendesk.
So you know what to expect
- Do not change anything in your store: the connection only reads
- No orders
Linking
In four steps to your Wapps.
Create an API account
Create a Store API account with read rights for customers in BigCommerce under Settings.
Copy the token
The access token and the store hash from the API address.
Fill them in at Wapps
We will prepare this with you during the setup
Choose how you search
By email address or by phone number, depending on how your customers reach you.
Frequently asked questions
What you want to know before you connect.
Which data goes to the AI?
From the customer you are talking to: name, email address, and phone number
Does it work via WhatsApp?
Yes, if you choose to search by phone number and the number in your store matches exactly as it comes in with the message. If it is different, Wapps will not find the customer and will write the draft without customer details
Can Wapps change anything in BigCommerce?
No. The integration only reads
Ready to start?
Tell which channels your customers use.
3 minutes intake. Personal feedback within 1 working day. We will set up the connection with you during the configuration.