About the customer you are talking to
- Name and email address, and the phone number from the order address
- The last 5 orders with number, date, status, amount, and items
- Carrier and tracking number of the shipment
Connection · Webshop
Your Magento customer recognized, with the store of the account
For webshops on Magento with one or more stores, answering customer inquiries by email. If Wapps writes a draft response, it looks up the customer and reads the name, phone number, and the store where the account was created. This way you respond with the rules of the correct store
Choose a customer, press the button that lights up and see what Wapps retrieves from Magento.
Customer
Sofie Maes
Email
sofie@example.be
Order 000000412 from 12-09-2026: paid, in process; EUR 239.00; Office chair x1
Instruction
Belgian store: free shipping from 50 euros, shipping from Antwerp
S
Sofie Maes
Email
Webshop ▾
Today
Sofie Maes
What do I pay for shipping costs?
Shipping costs to Belgium
Thinking...
Inbox(3)
Archive
S
Sofie Maes
1
10:08
Shipping costs to Belgium
H
Hans Bakker
1
14:51
Question about assembly
L
Lotte Smit
1
19:30
Exchange jacket for another color
What the connection does
Wapps reads, and changes nothing in Magento.
Wapps looks up the customer with the email address they email you with, even if ordered without an account. Searching by phone number is not possible for Magento: that number is on the address and Magento's search query does not include that
So you know what to expect
- Do not change anything in your store: the connection only reads
- No separate orders
Linking
In four steps to your Wapps.
Create an integration
Create an integration in Magento under System, Integrations with read rights for customers
Copy the token
Copy the access token from that integration
Fill it in at Wapps
Together with the address of your store and the store view; we will set this up for you
Press Auto
From then on, Wapps recognizes the customer when you have a draft written
Frequently asked questions
What you want to know before you connect.
Which data goes to the AI?
From the customer you email: name, email address, the phone number from the address, and the store of the account
Does it work with multiple stores?
Yes. Wapps reads which store the account was created in, so your instructions can differ per store
Can Wapps change anything in Magento?
No. The integration only reads
Ready to start?
Tell which channels your customers use.
3 minutes intake. Personal feedback within 1 working day. We will set up the connection with you during the configuration.