Multiple apps, multiple routines
- Email on laptop, WhatsApp on phone and DMs in between
- No central view of what is still open
- Show and follow up differences faster per channel
- Messages remain unnoticed for longer
Channels
Your customer chooses the channel. You keep the overview.
Wapps turns email, WhatsApp, DM, and team communication into one readable workflow instead of separate islands.
Recognition
How many apps do you have open at the moment?
Loose messages in multiple places lead to delayed follow-up, more searching, and unnecessary context switches. Therefore, channel selection starts with an overview, not with a technical list.
1 overview, multiple channels
- Messages together in 1 workplace
- Profile and channel filters available immediately
- Summaries and answer assistance in the same flow
- Responding more calmly and consistently
Channel mix in view
Even with multiple streams, it remains readable as one workspace.
Here you do not see a collection of separate tools, but an environment in which channels, profile context, and answer assistance connect with each other.
Inbox
all channels
E
Email intake
now
New application with attachment and clear follow-up question
W
WhatsApp customer
12 m
Short question about planning and confirmation
I
Instagram DM
27 m
Lead asks if there is still space next month
S
Slack of Teams
41 m
Internal question related to ongoing customer contact
Why this works
No longer think channel by channel, but per work moment.
Active channels visible without opening separate apps
A different context and tone possible for each profile
Open actions and prioritize scanning faster
Expandable without having to relearn your method
Practical application per channel
What matters most per channel is what it solves in your workday.
Not every channel needs to be involved on day 1. We look at where there is currently the most noise, delay, or duplication of work, and we focus Wapps on that.
For quotes, intake questions, attachments, and longer customer inquiries. Wapps primarily helps with summarizing, structuring, and responding faster in a thread.
For quick coordination, planning, and questions in between. The profit often lies in switching less between phone and laptop and responding faster while maintaining tone.
Instagram DM
Handy when leads, product questions, or initial interest come in via social. This way, DMs don't float around outside your normal workflow.
Facebook Messenger
Useful for companies that still receive a lot of customer contact via Facebook. The added value lies mainly in the same overview and the same response logic as on your other channels.
Relevant when commercial follow-up and business conversations get scattered between inbox and social. Wapps helps to manage that more consistently and quickly.
Slack / Teams
Logical in B2B or service environments where questions and follow-ups should not get stuck in separate internal tools. Useful for more centralized handling and less transfer noise.
Telegram
Past in situations where customers or partners actively use this channel. Especially interesting if informal conversations otherwise remain out of sight.
Zendesk / Intercom / websitechat
For support or sales inquiries that are currently in a separate routine. Wapps makes it easier to organize that flow alongside inbox traffic in one work view.
Google Business Messages
Relevant for companies that combine local visibility with quick follow-up on inquiries. Handy as such messages can easily get lost among other tasks.
Channel configurator
Which channels do you use?
Click on what is relevant for your business. Wapps shows below what such an inbox setup can look like in principle, without you having to make a technical decision for it yet.
Your channel mix
email and WhatsApp active
E
Email intake
now
New application with attachment and clear follow-up question
W
WhatsApp customer
12 m
Short question about planning and confirmation
Compact startup plan
A commonly used start is email plus WhatsApp. This often gives you the biggest daily gain in overview and speed right away.