About the customer you are talking to
- Name and email address
- The last 5 orders with reference, date, status, amount, and items
- Track and trace with the link from the carrier
Connection · Webshop
Your PrestaShop customer by name, without searching
For webshops on PrestaShop that answer customer inquiries by email. Wapps writes a draft response, then it looks up the customer in your store and reads the name and date of birth. This way you address someone personally and know when a birthday promotion applies
Choose a customer, press the button that lights up and see what Wapps retrieves from PrestaShop.
Customer
Nina de Graaf
E-mail
nina@voorbeeld.com
Order XKBKNABJK from 18-09-2026: Shipped; EUR 79.90; Summer dress x1; track and trace: PostNL 3SXYZ987654
Instruction
Customers who have a birthday this month receive 10 percent off with the code BIRTHDAY10
N
Nina de Graaf
Email
Webshop ▾
Today
Nina de Graaf
Is there going to be another promotion on the new collection soon?
Discount on new collection
Thinking...
Inbox(3)
Archive
N
Nina de Graaf
1
12:10
Discount on new collection
J
Joris Vermeulen
1
09:55
Delivery time of the lamp
F
Fatima Amrani
1
17:43
Where is my package
What the connection does
Wapps reads, and changes nothing in PrestaShop.
Wapps searches for the email address the customer is emailing from, and for a phone number via the customer's address
So you know what to expect
- Do not change anything in your store: the connection only reads
- No orders or addresses
Linking
In four steps to your Wapps.
Turn on the web service
Enable the web service in PrestaShop under Advanced parameters.
Create a key
Create a key with read rights for customers.
Fill it in at Wapps
Together with the address of your store; we will set this up with you.
Press Auto
From then on, Wapps recognizes the customer when you have a draft written
Frequently asked questions
What you want to know before you connect.
Which data goes to the AI?
From the customer you email: name, email address, and date of birth.
Does Wapps see orders?
No. For a question about an order, the draft asks for the order number.
Can Wapps change anything in PrestaShop?
No. The integration only reads
Ready to start?
Tell which channels your customers use.
3 minutes intake. Personal feedback within 1 working day. We will set up the connection with you during the configuration.