Privacy statement
1. Who we are
Wapps is provided by Q-dev, Chamber of Commerce 34307906. Questions about your data can be sent to info@wapps.nu.
2. What data we process
From visitors to this site: what you fill in the intake or contact form, such as name, email address, phone, company, website, your channels, and your question. Additionally, technical data, such as your IP address in server logs for security and error analysis.
From customers using Wapps: account data of you and your colleagues, and the messages that come in through your linked channels, with the name, address, or number of the sender. We process those messages on your behalf; you decide which channels you link.
3. Why
To answer your intake or question, to provide and set up Wapps, for administration and invoices, and to keep the service secure.
4. AI in Wapps
For a summary, a translation, a draft response, or a description of an attachment, Wapps sends the text of that conversation to OpenAI. Wapps never sends a response itself: you review the draft and press send. You can turn off automatic analysis per company.
5. How long we keep data
An intake or contact message without follow-up is kept for a maximum of 12 months. Data in your Wapps environment is kept as long as you are a customer; after that, we delete it at your request, except for what the law allows us to keep, such as invoices (7 years).
6. With whom we share data
Only with parties necessary to make Wapps work: OpenAI for the AI functions, Stripe for payments, and the services you link yourself, such as WhatsApp or your webshop. They have their own terms. We do not sell data.
7. Cookies
We do not use third-party advertising or tracking cookies. We do use functional cookies: to remember your cookie choice and to stay logged in.
8. Security
Everything goes over an encrypted connection. We only store passwords encrypted, and a colleague only sees the conversations they have access to.
9. Your rights
You may view, modify, or delete your data, and object. Email to info@wapps.nu; we respond within a month. If you disagree with us, you can file a complaint with the Data Protection Authority.
10. Changes
If this statement changes, the new version will be on this page, with the date included.