About the customer you are talking to
- Name, email address, and phone number
- The last 5 orders with number, date, status, amount, and items
- Track and trace when the order has been shipped
- Number of orders and total spent
Connection · Webshop
Your Shopify customer recognized, even before you respond
For Shopify webshops that answer customer inquiries via email, WhatsApp, or social. Wapps writes a draft response, then it first looks up the customer in your store and sees the latest orders with order number and date. This way you answer a question about an order immediately correctly, without opening Shopify
Choose a customer, press the button that lights up and see what Wapps retrieves from Shopify.
Customer
Sanne de Vries
Email
sanne@sample.com
Orders
6
Order #1042 from 01-09-2026: paid, shipped; EUR 79.95; Wool sweater M x1; track and trace: PostNL 3SABC123456
Instruction
Exchanges can be made within 30 days of receipt, with the order number included
S
Sanne de Vries
WhatsApp
Webshop ▾
Today
Sanne de Vries
Hi, can I still exchange my sweater for a larger size?
Exchange sweater for a larger size
Thinking...
Inbox(3)
Archive
S
Sanne de Vries
1
10:03
Exchange sweater for a larger size
J
Joost Meijer
1
11:26
Sneakers in size 44
E
Emma de Boer
1
13:40
Change address, order number lost
What the connection does
Wapps reads, and changes nothing in Shopify.
Wapps looks up the customer with the email address or phone number they send you a message from. If someone ordered as a guest, without an account, Wapps finds that order using the email address
So you know what to expect
- Do not change anything in your store: the connection only reads
- Nothing about customers who do not send you a message
Linking
In four steps to your Wapps.
Create an app in Shopify
Create your own app in your Shopify admin with read rights for customers and orders
Copy the access code
Generate the Admin API access token for that app and copy it
Fill it in at Wapps
We will set this up with you; later it can also be done yourself, under Settings, Connectors
Choose how you search
By email address or by phone number, depending on how your customers reach you.
Frequently asked questions
What you want to know before you connect.
Which data goes to the AI?
From the customer you are talking to: name, email address, phone number, the latest orders with order number and date, and the number of orders and total spent. It goes along as background for the draft response
Does Wapps see my orders?
Those of the customer you are talking to: the order number and date of the latest orders
Can Wapps change anything in my store?
No. The integration only requests read rights and does not write anything in Shopify.
Ready to start?
Tell which channels your customers use.
3 minutes intake. Personal feedback within 1 working day. We will set up the connection with you during the configuration.