About the customer you are talking to
- Name, email address, and customer number
- The last 5 orders with number, date, payment and shipping status, amount, and items
- Track and trace with the link of the shipping method
Connection · Webshop
Your Shopware customer recognized, with customer number and orders.
For webshops on Shopware that answer customer inquiries by email. If Wapps writes a draft response, it looks up the customer in your store and reads the customer number and the number of orders. This way, you immediately recognize a regular customer without opening your management.
Choose a customer, press the button that lights up and see what Wapps retrieves from Shopware.
Customer
Kees Dijkstra
Customer number
10248
Order 10042 from 17-09-2026: paid, shipped; EUR 245.50; Desk lamp x2; track and trace: DHL Standard 3SSW123456
Instruction
Shipping is free from 10 orders.
K
Kees Dijkstra
Email
Webshop ▾
Today
Kees Dijkstra
I want to reorder two filters. Do I have to pay shipping costs again?
Shipping costs for reorder
Thinking...
Inbox(3)
Archive
K
Kees Dijkstra
1
10:32
Shipping costs for reorder
M
Mariska Veenstra
1
13:17
Register return
Y
Yusuf Kaya
1
20:04
Help with first use
What the connection does
Wapps reads, and changes nothing in Shopware.
Wapps searches using the email address of the order, so also for a guest or for a customer who has canceled their account, and by a phone number via the customer's address.
So you know what to expect
- Do not change anything in your store: the connection only reads
- No separate orders
Linking
In four steps to your Wapps.
Create an integration
Create an integration with read rights in Shopware under Settings, System, Integrations.
Copy the keys
The access ID and the secret key of that integration.
Fill them in at Wapps
Together with the address of your store; we will set this up with you.
Press Auto
From then on, Wapps recognizes the customer when you have a draft written
Frequently asked questions
What you want to know before you connect.
Which data goes to the AI?
From the customer you email: name, email address, customer number, and the number of orders.
Does Wapps see what has been ordered?
No. Wapps reads how many orders there are, not which ones.
Can Wapps change anything in Shopware?
No. The integration only reads
Ready to start?
Tell which channels your customers use.
3 minutes intake. Personal feedback within 1 working day. We will set up the connection with you during the configuration.