Before stores and webshops

All customer inquiries from your store in one inbox.

For stores and webshops that assist customers via email, WhatsApp, and DMs. Wapps puts all messages in one inbox on your phone and laptop, with a summary and a draft response in your tone. This way, you can also respond to every customer on busy days.

Do the intake Try a conversation ↓

Inbox(4) Archive

E

Emma Visser 1 13:18

Exchange duvet cover

P

Peter Smit 1 09:31

Is the bike ready yet?

J

Julia Becker 1 16:10

When will the order arrive

L

Lotte Prins 1 11:12

Size 39 in stock

Recognizable

Try a conversation from your field

Webshop

Situation Return questions, delivery times, and DMs come in via email, chat, and Instagram.

With Wapps Everything in one inbox, and with Auto, a draft response is ready in your tone.

Result Even on busy days, without every answer sounding the same.

This makes a difference Email, chat, and Instagram in one inbox, instead of three tabs.

Bicycle shop with workshop

Situation Customers message the shop, email the workshop, and call the owner about the same repair.

With Wapps Everything comes into one inbox, and you assign the conversation to the mechanic who has the bike.

Result A customer receives one answer, not three.

This makes a difference Shop and workshop look along in the same inbox: three users, one price.

Two webshops

Situation Two webshops, two mailboxes, and customers from the Netherlands and Germany.

With Wapps German messages are translated and ready, and the response is in the tone of the right store.

Result Both stores from one inbox, in the customer's language.

This makes a difference Translation happens upon arrival, so you respond in your own language.

Store with a busy Instagram

Situation Under each post, questions about sizes and stock come in via DM.

With Wapps DMs are in the same inbox as your email, with a draft response included.

Result A question from a DM gets the same response as an email.

This makes a difference Instagram, email, and WhatsApp in one inbox, instead of three apps on your phone.

E

Emma Visser

Email Linnenkast ▾

Today

Emma Visser

I ordered the wrong size duvet cover. Can I exchange it for 240 by 220?

Exchange duvet cover

Thinking...

P

Peter Smit

WhatsApp Rijwielhuis Smit ▾

Today

Peter Smit

Good morning, I brought my bike in on Monday for the brakes. Is it ready yet?

Is the bike ready yet?

Thinking...

J

Julia Becker

Email Kinderkamer Kado ▾

Today

Julia Becker

Hello, I ordered a play mat last week. When will it be delivered?

When will the order arrive

Thinking...

L

Lotte Prins

Email Store ▾

Today

Lotte Prins

Hi! Do you still have the sneakers from your last post in size 39?

Size 39 in stock

Thinking...

Inbox(4) Archive

E

Emma Visser 1 13:18

Exchange duvet cover

P

Peter Smit 1 09:31

Is the bike ready yet?

J

Julia Becker 1 16:10

When will the order arrive

L

Lotte Prins 1 11:12

Size 39 in stock

What you notice

Three things that will change immediately

All customer inquiries in one place

Email, WhatsApp, Instagram, and Messenger from your store or webshop in one inbox.

Your customer recognized from your store

With Shopify, the concept sees the latest orders, with WooCommerce or BigCommerce the customer data

German and English customers

A message in another language is translated and you respond in your customer's language

Links

Your customer recognized from your own systems

Package

Which package fits

If you work with at most three people under one name, you start with Starter. More people or multiple stores or webshops? Then Professional fits

Of the 47.695 companies with 2 to 20 people in this sector, there are 45.060 fewer than 10 (CBS, 2026)

View the packages

Frequently asked questions

What you want to know before you start

Does Wapps see my customer's orders?

With the Shopify connection, the concept sees the latest orders with order number and date. WooCommerce and BigCommerce provide the customer data

Can I add Instagram and Messenger?

Yes. Messages from Instagram and Messenger come into the same inbox as your email and WhatsApp

Does Wapps send answers itself?

No. Wapps prepares a draft; you review it and press send

Ready to start?

Past Wapps with you?

Tell in 3 minutes how you communicate. Within 1 working day you will receive a personal response.

Do the intake View the packages

This is what an intake looks like

Channels: MailWhatsApp
People: 2 to 5
Bottleneck: "Messages are left unanswered"

Within 1 working day: a fitting proposal, or an honest no.